Zooplus and Arcaplanet Dominate Italy's Online Pet Retail Market

The Italian online pet product market, although experiencing a minor contraction in 2025, remains a significant e-commerce segment, driven by key players like Zooplus and Arcaplanet. These companies have not only secured prominent positions among the nation's top e-commerce entities but have also contributed to the pet category's strong performance in mobile app engagement and user satisfaction. The market is characterized by a high degree of domestic activity and efficient marketing strategies, pointing to a resilient and strategically managed sector within the broader Italian digital retail landscape.
Zooplus and Arcaplanet Lead Italy's Digital Pet Market Amidst Evolving Trends
In 2025, the digital landscape for pet products in Italy witnessed a dynamic scenario, with German online specialist retailer Zooplus and the Italian omnichannel pet retailer Arcaplanet establishing themselves as frontrunners. According to the 20th edition of the "E-commerce in Italy" report, meticulously compiled by Milan-based digital consultancy Casaleggio Associati in April 2026, Zooplus secured the 62nd position among the top 100 e-commerce companies nationwide, closely followed by Arcaplanet at 76th. This comprehensive analysis, which evaluated over 16,000 e-commerce platforms operated by Italian firms and local branches of multinational corporations, positioned these two entities at the pinnacle of the pet retail category. Other notable contenders included Isola dei Tesori, Bauzaar, Zoomalia, Purina, Bitiba, FarmaPets, Robinson Pet Shop, and Quattrozampe Shop, all vying for market share in this competitive sector.
The report also shed light on broader e-commerce trends within Italy's pet industry. In 2025, the sector generated an estimated €250 million (approximately $290 million) in sales, experiencing a modest 3.3% year-over-year decrease. Italian companies dominate this market, accounting for 91% of the industry and representing 70% of the top ten ranked entities. The remaining 9% of international players primarily hail from Germany, Spain, and the Netherlands. Despite the slight dip in sales, the sector's reliance on domestic activity remains high, with foreign trade constituting a mere 3.3% of total operations, even as international visitors contributed 23% of website traffic among the analyzed pet companies.
Mobile app engagement emerged as a critical driver of e-commerce activity, particularly within the pet category. Among the leading 1,000 e-commerce companies by turnover, mobile applications facilitated 40% of all transactions. The pet category remarkably ranked fourth in app adoption among the top 100 companies, boasting a market penetration rate of 40%, significantly surpassing the overall average of 23% by 74%. Furthermore, pet companies demonstrated exceptional performance in app ratings, achieving a median score of 4.74. This placed them just behind pharmacies (4.80) and health and beauty retailers (4.75), and notably above the general median score of 4.65 across all categories, underscoring high user satisfaction.
From a marketing perspective, the pet products category showcased efficient advertising expenditure and strong conversion metrics. Advertisers invested an average of $0.95 (€0.82) per click, yielding an impressive conversion rate of 14.4%, meaning roughly 14 out of every 100 clicks culminated in a purchase. The click-through rate stood at 0.33%, translating to approximately 3.3 clicks per thousand ad impressions. The return on ad spend (ROAS) was a robust $2.85 (€2.45), indicating that every $1 (€0.86) spent on advertising generated $2.85 (€2.45) in sales revenue. The average cost per acquisition (CPA) was $7.26 (€6.24), while the average order value (AOV) was $22.50 (€19.35). These figures highlight the pet products sector's remarkably low CPA, signaling highly efficient customer acquisition, and its conversion rates, second only to food and beverage products (16.1%), cement its position as a dynamic and financially sound segment within Italy's digital retail sphere.
The dominance of Zooplus and Arcaplanet in Italy's online pet retail market, as illuminated by the Casaleggio Associati report, offers valuable insights into the evolving landscape of e-commerce. Their success underscores the importance of a robust digital presence, effective mobile strategies, and strong customer engagement in today's competitive retail environment. For businesses aiming to thrive in niche markets, this case study highlights the critical role of understanding consumer behavior, particularly the growing reliance on mobile platforms for purchasing decisions. The pet category's ability to maintain high app ratings and achieve efficient marketing performance, despite a slight market contraction, suggests that strategic investments in digital infrastructure and targeted advertising can yield substantial returns. It serves as a reminder that even in specialized sectors, innovation and adaptability are key to sustaining leadership and growth.